Return & Refund Policy
Every HarmonyGlowStudio item is personalized and made to order. Because of the custom nature of our products, we do not accept returns or exchanges on personalized or embroidered items — unless the item arrives damaged, defective, or incorrect due to our error.
If something's wrong with your order: Contact us at harmonyglowstudiollc@gmail.com within 7 days of delivery with your order number and a photo. We respond within 2–3 business days.
Resolution: If we made an error or your item arrived damaged, we'll send a free replacement or issue a full refund. Approved refunds post to your original payment method within 5–10 business days.
Cancellations: Production starts fast — cancellation requests must be made within 24 hours of ordering. After production begins, orders can't be canceled.
Frequently Asked Questions
-
After adding your product to cart, you should receive a small textbox/dropdown with instructions for your name/text and thread color choice. If it’s unavailable email us directly at : harmonyglowstudiollc@gmail.com.
-
We process and ship as quick as possible but may be within 3–7 business days for most U.S orders. During peak seasons (Mother's Day, holidays) it may run slightly longer!
-
Yes! Rush is available for an additional fee. Message us before ordering to confirm timing.
-
Please contact us at harmonyglowstudiollc@gmail.comwithin 7 days of delivery with your order number and a photo of the issue. We will review and respond within 1–3 business days.
-
Absolutely — see our Custom & Wholesale section below or at the top of the page!
-
Contact us within 24 hours. Once production starts, we can't change personalization details, so double-check spelling at checkout.